Can I take a class if I have a medical condition or a special educational need?
We will work with you to accommodate medical conditions or disabilities as much as possible, although certification requirements vary among classes.

DISCLOSURE: Due to the nature of the skills, you will be participating in strenuous activities. If you have a medical condition or disability that may prevent you from taking part in a class, or if you have any questions about your ability to participate fully, discuss them with your healthcare provider.

How actively must I participate in class?
You’ll learn more – and have more fun – by participating as much as possible. Most classes include videos, group discussions and skills practice that require you to participate in hands-on activities. Since some of the skills practice takes place on the floor, please wear comfortable, non-restrictive clothing.

To receive certification, you must attend all class sessions and pass both skills and written testing.

Can lost certificates be replaced?
We can send replacement certificates to you for any courses taught as long as your certification is still valid. A $10 processing fee will be assessed for each replacement certificate issued.

What if I have a respiratory ailment or other infection?
If training cannot be postponed, you can call our office ahead of time and request your own manikin. If you’re unable to attend class due to your illness, a $15 re-enrollment fee will be assessed. Please request your own manikin if you have:
– An acute condition, such as a cold, sore throat or cuts and sores on your hands or around your mouth.
– A chronic infection indicated by a positive blood test for antibodies to HIV, the virus that causes many severe infections including AIDS.
– A condition that makes you likely to get an infection.

Can I get sick using a manikin?
CPR training with manikins is a safe and common practice. According to the Centers for Disease Control, there has never been a reported case of any infectious disease transmitted through the use of CPR manikins.

To minimize your risk even further, you should practice good personal hygiene (i.e. frequent hand washing) and follow basic health precautions — especially if you have a condition that would increase the risk of exposure to infection for yourself or other participants.

Can I organize a group of people to be trained, and then schedule training through HSW?
This can be done, however the organizer is responsible for the course fees of all trained students, including cancellation and premium training fees. Payment must be received in full with one transaction.

Cancellations and Rescheduling for Full Scheduled Classes
A cancellation fee of $100.00 + cancellation fees paid Heartland Safety and Wellness as a result of the cancellation will be charged for classes canceled within 48 business hours of the start date of the class. If the course is cancelled more than 48 hours in advance cancellation of a class any cancellation fees paid Heartland Safety and Wellness as a result of the cancellation will be charged to your organization however the $100 cancellation fee will not apply.

It is important to let Heartland Safety and Wellness know if the number of participants in your scheduled class changes. Manikins, books and other course materials are packed according to these numbers. If a training must be rescheduled or cancelled, please provide at least 1 week’s notice before the course date. If rescheduling or cancellation is required less than a week from the course date, a cancellation/rescheduling fee of $10 will be assessed. If no students attend a scheduled class or the course is scheduled less than 1 hour before training is scheduled to begin, a $50 cancellation fee will be assessed.

Anti-Discrimination Policy
No person will be excluded from service or classes because of race, ethnic origin, religion, disability, gender or sexual orientation.